Start | STEP 1
[ Client ->Via Our Touch Point ]Client Service Department
Engages our Client Care Team on all our channels: WhatsApp, LiveChat and ChatBot, Social Media Channels ( Google, Facebook, Instagram, Twitter, LinkedIn )
Continue | STEP 2
[ Client -> With Back Office Staff ]Client | Staff
1. Staff ask Client all the questions to understand client
2. Staff is able to help explain our services to customer
3. Client is able to select the right sessions to their issues
4. Client is able to book appointment on the available slots
5. Client book for free or paid services before meeting MamaFem ( Chief Life Coach )
Continue | STEP 3
[Client->With Staff and System ]Client | Staff | Our System
1. Client receives payment notification of their booking
2. Client Saves the meeting invite in their google calendar
3. Client visits our website to engage MamaFem via LiveChat or ChatBot
Final Step
[Client and MamaFem Only]Client | MamaFem
1. MamaFem Welcomes the client
2. MamaFem begins attending to the client
3. MamaFem will directs the next process to the client.
4. Client is Happy; the process Ends.
